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2 | the Light Post FROM THE CEO Kiamichi Electric Cooperative


944 SW Highway 2 PO Box 340


Wilburton, Oklahoma 74578 tele: (918) 465-2338


toll free: (800) 888-2731 FAX: (918) 465-2950


www.kiamichielectric.org email:


support@kiamichielectric.org


HOURS OF OPERATION Monday-Friday 8 am to 5 pm


24-HOUR OUTAGE HOTLINE (800) 888-2731


BOARD OF TRUSTEES


David Ray, President DISTRICT 4


Don Parr, Vice President DISTRICT 5


Mark Ichord, Treasurer DISTRICT 6


Russell Shaw DISTRICT 1


Richard Medlock DISTRICT 2


Ron Pelanconi DISTRICT 3


Larry Culwel DISTRICT 7


Brett Orme


Executive Vice President-CEO


Kiamichi Electric provides reliable


affordable electricity to members in Pushmataha, Leflore, Latimer and Pittsburg counties.


By Brett Orme CHIEF EXECUTIVE OFFICER


How Can We Serve You


Better in 2018? Tell us what you need—we’re listening.


on your energy use. We did this because we know our members appreciate the convenience of using the app to conduct routine business with us such as making payments, arranging service transfers and viewing outage updates. Many of our members have downloaded our mobile app since we launched it in 2012.


I


These mobile services are just new ways of connecting with people. They help us offer quality services you expect us to provide.


One of our main goals is to find ways to help you control energy costs. That’s why we communicate with you about our energy


saving programs and ways we can work together to help ease the burden on your wallet. Kiamichi Electric’s peak alerts are a good example. They help us avoid high-cost energy by reducing overall demand during peak use periods. We issue peak alerts through social media on our Facebook page. We also post them on our newly designed website.


Tuning in to our member’s needs improves understanding, builds trust, strengthens relationships and fosters cooperation. It’s also crucial to collaboration and success.


“When we know just what you want, we’re in a better position to deliver successful results.”


That’s one reason why we still enjoy meeting and visiting with our members face to face. We enjoy the folks who drop by the office to visit. We also appreciate those who take the time to participate in our district meetings and our annual meeting.


So, how do we serve you better in 2018? The same way many of us try to serve our community, society and family better—by listening. In our offices, on telephones, through social media exchanges and in our face-to- face meetings, we strive to pay attention to your needs and concerns.


When you have questions about energy efficiency, electrical service or any of our products or services, just ask us. When we know just what you want, we’re in a better position to deliver successful results. So, drop in and see us, we’re always glad to hear from you.


t’s amazing what we learn through listening and observation. Here at Kiamichi Electric, we’ve provided members with a mobile application that lets you check the status of your electric service, and receive real-time updates


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