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Making a difference MANAGER’S MESSAGE


At VVEC, we are committed to making a


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two other substations. These members are QRZ D IHZ PLOHV FORVHU WR WKHLU SRZHU VXSSO\ ZKLFK XOWLPDWHO\ LPSURYHV UHOLDELOLW\ :LWK WKH DGGLWLRQ RI 3DUN 0HDGRZV 99(& QRZ PDLQWDLQV 22 substations in its service area. ,Q


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changed out 4,611 poles that were deemed VWUXFWXUDOO\ GHƓFLHQW E\ RXU SROH LQVSHFWLRQ contractor. We have upgraded over 14 miles RI IHHGHU OLQH LQ YDULRXV ORFDWLRQV WR FDUU\ PRUH load. The co-op is beginning work on another 15 PLOHV RI OLQH LQ YDULRXV ORFDWLRQV 7KH FR RS FOHDUHG PLOHV RI OLQH WKURXJK


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have been cleared. Maintaining a clear right- RI ZD\ŋWKH DUHD EHQHDWK DQG DURXQG SRZHU OLQHVŋHQVXUHV WKHUHōV DQ RSHUDWLRQDO VDIHW\ ]RQH EHWZHHQ SRZHU OLQHV DQG DQ\ WUHHV RU vegetation. It also ensures the area is accessible LQ FDVH D OLQH FUHZ QHHGV WR SHUIRUP UHSDLUV RU PDLQWHQDQFH b&OHDULQJ WKH ULJKW RI ZD\ LV FULWLFDO WR NHHSLQJ RXU PHPEHUVō SRZHU RQ b :H DGGHG ƓEHU FRPPXQLFDWLRQV WR


protective devices in the substations allowing WKH FR RS WR DQDO\]H IDXOWV RQ IHHGHU OLQHV IURP WKH RIƓFH WR UHVWRUH RXWDJHV PRUH TXLFNO\ We also installed 12,330 remote disconnect PHWHUV 1HDUO\ D WKLUG RI DOO RXU VHUYLFHV FDQ EH


UHPRWHO\ GLVFRQQHFWHG DQG UHFRQQHFWHG 7KLV VDYHV WKRXVDQGV RI PLOHV DQG KXQGUHGV RI PDQ KRXUV \HDUO\ IRU VHUYLFH OLQHPHQ GLVFRQQHFWLQJ and reconnecting meters. In order to better serve our members, we


assign substations to maintenance linemen and VHUYLFH OLQHPHQ IRU WKHLU QRUPDO GDLO\ ZRUN 7KLV JLYHV WKHP WKH UHVSRQVLELOLW\ RI PDLQWHQDQFH UHSDLUV DQG VHUYLFH UHTXHVWV ZLWKLQ D VSHFLƓF area. This also keeps the linemen in a general area during normal working hours to respond to outages and emergencies. We also ensure RXWDJH DQG HPHUJHQF\ UHVSRQVH WLPHV DUH DV VKRUW DV SRVVLEOH E\ UHTXLULQJ DOO PHPEHUV RI WKH PDLQWHQDQFH GHSDUWPHQW LQFOXGLQJ superintendent,


PDLQWHQDQFH OLQHPHQ DQG VHUYLFH OLQHPHQ WR OLYH ZLWKLQ D PLOH UDGLXV RI WKH RIƓFH WKH\ UHSRUW WR GDLO\ In 2017, we updated our outage-tracking


V\VWHP WR EH SHUFHQW HOHFWURQLF 2XWDJHV WDNHQ E\ SKRQH DQ\ZKHUH LQ RXU RIƓFH RU WKURXJK RXU DIWHU KRXUV GLVSDWFK FHQWHU DUH HQWHUHG GLUHFWO\ LQWR RXU RXWDJH V\VWHP 0HPEHUVō comments and outage notes are all electronic, HQVXULQJ WKH\ GRQōW JHW ORVW 2XWDJHV HQWHUHG via the SmartHub smartphone or web app are VHQW GLUHFWO\ WR WKH RXWDJH V\VWHP ZLWK QR LQSXW UHTXLUHG RI RXU RIƓFH VWDII 7KLV LV E\ IDU WKH PRVW HIƓFLHQW ZD\ WR HQWHU DQ RXWDJH 2XWDJHV FDQ EH HQWHUHG DQG XSGDWHG E\ ƓHOG FUHZV (DFK ƓHOG FUHZ QRZ KDV KDQG KHOG GHYLFHV WKDW DUH FRQQHFWHG GLUHFWO\ WR RXU 2XWDJH 0DQDJHPHQW 6\VWHP VR WKH\ FDQ VHH WKH ODWHVW RXWDJH GHWDLOV ZKR LV ZRUNLQJ RQ D VSHFLƓF RXWDJH DQG WKH ORFDWLRQ RI RWKHU FUHZV LQ WKH DUHD HQKDQFLQJ VDIHW\ 2XU PDSV LQ WKH RIƓFH DQG ƓHOG VKRZ WKH ORFDWLRQV RI DOO ƓHOG FUHZ YLD DQ DXWRPDWHG vehicle location. :H FRQWLQXH WR RIIHU YDULRXV FRQYHQLHQW


ELOO SD\ RSWLRQV WR RXU PHPEHUV 7KH 6PDUW+XE DSS DOORZV PHPEHUV WR PDNH SD\PHQWV IURP D VPDUWSKRQH RU GHYLFH IRU IUHH 0HPEHUV FDQ VLJQ XS IRU SDSHUOHVV ELOOLQJ WKURXJK 6PDUW+XE In addition, SmartHub gives members access to their electric account, customer service, and outage reporting. Members can choose to receive QRWLƓFDWLRQV E\ HPDLO RU WH[W 7KH 3D\ $V <RX *R Prepaid program is an alternative to regular


lead maintenance lineman, VVEC General Manager Alice Houston


billing. It allows new and existing members to SD\ IRU HOHFWULFLW\ EHIRUH LW LV XVHG b7KH 3UHSDLG program helps consumers understand the LPSRUWDQFH RI FRQVHUYLQJ HQHUJ\ b ,Q DGGLWLRQ 3D\6LWH .LRVNV DUH ORFDWHG WKURXJKRXW 99(&ōV VHUYLFH WHUULWRU\ IRU FRQYHQLHQFH b $ .LRVN LV DOVR LQ WKH OREE\ RI WKH 99(& KHDGTXDUWHUV DYDLODEOH


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FROOHFWLQJ PRQWKO\ GXHV IRU 99(& PHPEHUV ZKR ZHUH VHUYHG E\ WKHLU UXUDO ƓUH GHSDUWPHQW RU (06 99(& FXUUHQWO\ SURYLGHV ELOOLQJ DV D VHUYLFH IRU DUHD ƓUH (06 GHSDUWPHQWV b99(& FKDUJHV nothing to participate in the service and collects DQG IRUZDUGV WKH GXHV FROOHFWHG WR WKH ƓUH RU EMS department once a month. 7KHVH DUH DOO ZD\V WKDW 99(& FRQWLQXHV LWV eight-decade-long commitment to making a GLIIHUHQFH LQ WKH OLYHV RI RXU PHPEHUV DQG RXU ORFDO FRPPXQLW\ ,WōV D WUDGLWLRQ ZH DUH SURXG WR NHHS E\ SURYLGLQJ VDIH UHOLDEOH DQG DIIRUGDEOH HOHFWULFLW\ WR RXU PHPEHUV


Power Circuit • October 2018 • 3


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