search.noResults

search.searching

note.createNoteMessage

search.noResults

search.searching

orderForm.title

orderForm.productCode
orderForm.description
orderForm.quantity
orderForm.itemPrice
orderForm.price
orderForm.totalPrice
orderForm.deliveryDetails.billingAddress
orderForm.deliveryDetails.deliveryAddress
orderForm.noItems
Frazier & Frazier KNOWS ITS WAY


The Texas metalcasting facility relies on metallurgical controls,


technology and training to provide excellent customer service. SHANNON WETZEL, MANAGING EDITOR


C


harles (Chuck) Frazier’s office walls are like many walls of family-owned metalcasting facilities.


Tey are covered with pictures from the past—early memories of a busi- ness just starting and futures being built. Frazier also keeps the birth certificates of him, his uncles, and grandparents displayed. A shelf in the corner carries a collection of books and other trinkets. “I keep those birth certificates on


the wall so I know I put my britches on the same way everybody else does,” said Frazier, president of Frazier & Frazier Industries (Coolidge, Texas). “My father was a molder. He ran


26 | MODERN CASTING July 2017


a foundry for another man, but he always wanted his own foundry. Tis community wanted some industry, so my dad got a little loan, bought an closed school’s gym and began ham- mering and making molds.” Te foundry was started in 1972,


right after Frazier served four years in the U.S. Navy. He worked with his father, the senior Charles Frazier, making ductile iron castings without a lab—watching the chemistries using chill wedges. Along with the metallur- gical knowledge, Frazier’s dad instilled in him the importance of customer service and dedication to the commu- nity, and those pillars have remained in the company.


“I think the reason we stayed in business this whole time is because we felt customer service was para- mount,” Frazier said. “Above all things: customer service. To be a world-class operation, you have to move your qual- ity continuously to a higher level. You can’t be satisfied with yesterday’s qual- ity. Ten in terms of people, you have to invest in training and treat your employees with dignity and respect.” With two shifts running around


the clock at the iron casting facility, a team-based management approach fosters ongoing training and com- munication across departments. On the equipment side, the metalcasting facility has invested in robotics and


Page 1  |  Page 2  |  Page 3  |  Page 4  |  Page 5  |  Page 6  |  Page 7  |  Page 8  |  Page 9  |  Page 10  |  Page 11  |  Page 12  |  Page 13  |  Page 14  |  Page 15  |  Page 16  |  Page 17  |  Page 18  |  Page 19  |  Page 20  |  Page 21  |  Page 22  |  Page 23  |  Page 24  |  Page 25  |  Page 26  |  Page 27  |  Page 28  |  Page 29  |  Page 30  |  Page 31  |  Page 32  |  Page 33  |  Page 34  |  Page 35  |  Page 36  |  Page 37  |  Page 38  |  Page 39  |  Page 40  |  Page 41  |  Page 42  |  Page 43  |  Page 44  |  Page 45  |  Page 46  |  Page 47  |  Page 48  |  Page 49  |  Page 50  |  Page 51  |  Page 52  |  Page 53  |  Page 54  |  Page 55  |  Page 56  |  Page 57  |  Page 58  |  Page 59  |  Page 60